Everything you need to know!
Product
By using it as a seasoning and as a finishing oil, you will delight the taste buds of your guests and customers.
We recommend avoiding heating the oil to high temperatures to prevent degradation of its truffle flavor. The smoke point of our oil is approximately 320°F to 460°F. Opt for moderate temperatures to fully enjoy the unique taste experience our product offers.
Yes, it is completely normal to notice a slight sediment in your bottle. Due to its high quality, some substrate may accumulate at the bottom of the bottle. It may be helpful to gently shake the bottle to resuspend the oil.
All our products have been approved and subjected to qualitative and quantitative tests to guarantee you the highest quality standards.
Store the oil in a cool, dark place away from light and heat. Close the bottle tightly after each use to prevent oxidation.
Because our products are made from natural ingredients with minimal processing, variations in color, texture, taste, or odor may occur from product to product compared to previously purchased products.
There are eggs and mustard.
Once opened, it should be kept in the refrigerator. Otherwise, it can be stored at room temperature.
Mayonnaise has a shelf life of 12 months.
Order
If you wish to make changes to an order you have just placed, please contact us by email at commandes@lestruffettes.com indicating your order number and the changes you wish to make.
Please note that it may be impossible to modify or cancel your initial order because the order has already been processed.
If you wish to cancel an order, please contact us by email at commandes@lestruffettes.com, indicating your order number.
Please note that it may be impossible to modify or cancel your initial order because the order has already been processed.
If a product is damaged, please contact us immediately at commandes@lestruffettes.com, mentioning your order number.
Together we will find a solution to resolve this situation.
If you receive your order with a missing product, please contact us by email . The missing product can be replaced if you wish, and we will cover the delivery costs with our sincere apologies. If you no longer wish to receive the missing product or if it is no longer in stock, we undertake to refund you the purchase price of the product.
Delivery
Orders placed on our online store are processed within a maximum of 5 working days.
Please allow 5-10 days from dispatch to receive your order.
Demand for our product is pretty high right now and we want to make sure everything is perfect!
Thank you for your understanding!
Our shipping service is available in all regions of Canada served by Freightcom, which offers you several delivery options.